Overview
At AlanLomb, we are committed to providing high-quality, safe, and durable toys for children. Our warranty policy covers manufacturing defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.
Warranty Duration
AlanLomb offers a limited warranty of 30 days from the date of purchase for all children’s toys purchased from our website. Proof of purchase is required to process any warranty claims.
What is Covered
This warranty covers:
- Structural defects, such as broken or loose parts not caused by misuse
- Malfunction of any mechanical or electronic components due to manufacturing defects
- Missing parts due to manufacturing errors
What is Not Covered
This warranty does not cover:
- Damage caused by accidents, drops, or improper use
- Wear and tear from normal play, including fading or surface scratches
- Alterations, modifications, or repairs not authorized by AlanLomb
- Toys purchased from unauthorized resellers or third-party sellers
How to Make a Claim
To submit a warranty claim:
- Contact our Customer Support team at [email protected]
- Provide your order number, a description of the defect, and photos if applicable
- Our team will review your request and provide instructions for repair, replacement, or refund
Resolution Options
Depending on the situation and at AlanLomb’s discretion, we may:
- Repair the defective item
- Replace the item with the same or equivalent product
- Offer a store credit or refund if a repair or replacement is not feasible
Important Notes
- Warranty claims are limited to the original purchaser and are not transferable
- Shipping costs for warranty claims may be covered by AlanLomb, depending on the circumstances
- This warranty is in addition to any rights you may have under local consumer protection laws
Contact Information
For warranty inquiries, please reach out to us at:
Email: [email protected]
Phone: +1 (208) 978-0516