AlanLomb Children’s Toys – FAQ
1. Are AlanLomb toys safe for children?
Yes. AlanLomb toys are made from non-toxic, durable materials and meet relevant safety standards. Adult supervision is recommended for younger children.
2. What is the warranty period?
All AlanLomb toys come with a 30-day limited warranty covering manufacturing defects in materials and workmanship under normal use. Misuse, accidents, or normal wear and tear are not covered. Proof of purchase is required.
3. What should I do if I receive a damaged or defective toy?
Contact our Customer Support team at [email protected] within 30 days of receiving your order. Include your order number and a description of the issue. We will provide instructions for repair, replacement, or refund.
4. Can I return or exchange an item?
Yes. AlanLomb offers a 30-day return policy for items in original condition. See our Return & Refund Policy for details.
5. How long does standard shipping take?
Standard shipping within the United States typically takes 15-20 business days. Delivery times may vary depending on location. We do not ship to military bases or certain islands.
6. Are AlanLomb toys environmentally friendly?
Yes. We prioritize sustainability by using safe, non-toxic materials and recyclable packaging whenever possible.
7. Can I order AlanLomb toys internationally?
Currently, AlanLomb only ships within the United States. International shipping is not available.
8. How can I contact AlanLomb for support?
Email: [email protected]
Phone: +1 (208) 978-0516