Frequently Asked Questions (FAQ)
1. What age range are AlanLomb toys suitable for?
Our toys are designed for children aged 3 and up. Each product page specifies the recommended age to ensure safety and appropriate challenge levels.
2. Are AlanLomb toys safe for my child?
Absolutely. All our toys comply with strict safety standards and are made from non-toxic, durable materials. They are tested to be free from harmful chemicals and sharp edges.
3. How do I clean and maintain the toys?
Most AlanLomb toys can be wiped clean with a damp cloth. For electronic or battery-operated toys, please follow the specific care instructions included in the packaging.
4. Do you offer warranty or replacement if the toy is defective?
Yes, we offer a 30-day warranty on all products. If you receive a damaged or defective item, please contact our support team at [email protected] within 30 days for a replacement or refund.
5. How long does shipping take?
Shipping times vary based on your location, but typically orders arrive within 5–10 business days. You will receive a tracking number once your order ships.
6. Can I return or exchange a toy if my child doesn’t like it?
Yes, we accept returns or exchanges within 30 days of purchase. The toy must be in original condition and packaging. Please contact our customer service for instructions.
7. Are batteries included in battery-operated toys?
Most of our battery-operated toys come with batteries included, but please check the product description for specific details.
8. How can I contact customer support if I have more questions?
You can reach us anytime at [email protected] or call +1 (786) 239-0931. We’re happy to assist you!