Order Processing Time
• All orders are processed within 1–3 business days. Processing includes payment verification, picking, packing, and preparing your order for shipment.
• Business days are Monday–Friday, excluding U.S. federal holidays.
• During peak seasons or promotional periods, processing may take longer. We will send order updates via email or SMS.
Shipping Destinations
• We currently ship only within the continental United States (the 48 contiguous states).
• We do not ship to military addresses (APO/FPO/DPO).
• We do not ship to U.S. territories or islands (e.g., Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands) and do not ship to Alaska or Hawaii.
• Island or ferry-only destinations and similar remote locations are not supported.
• Orders may ship from multiple warehouses. Items in the same order can arrive in separate packages with individual tracking numbers.
Delivery Time
• Once shipped, orders typically arrive within 15–20 business days.
• Delivery time may vary based on destination, carrier capacity, weather, or other factors outside our control. Remote areas on the mainland may require additional transit time.
• Weekend and holiday delivery is not guaranteed.
Shipping Fees
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Ground Shipping | 15–20 business days | Free |
Address Accuracy
• Please provide a complete and accurate street address and a valid phone number. We cannot deliver to P.O. Boxes, APO/FPO/DPO, or the locations listed above.
• Orders with incomplete or invalid addresses may be delayed or canceled. Address corrections requested after shipment cannot be accommodated.
Order Changes & Cancellations
• We can modify or cancel an order only before it ships. Once a tracking number is issued, changes and cancellations are generally not possible. Please contact our customer support as soon as you notice an issue.
Order Tracking
• When your order ships, you will receive an email with tracking details. You can track your package via our website or the carrier’s portal. If you did not receive tracking information, please contact customer support.
Holiday Shipping
• During peak holiday periods, both processing and transit times may be longer. We recommend placing orders early and referring to any posted holiday cut-off dates on our website.
Delivery Attempts, Missed Deliveries & RTS
• Most standard ground shipments do not require a signature. If delivery is missed or refused, the package may be returned to sender (RTS).
• If an order returns due to an incorrect address or failed delivery attempts, we can reship after confirming a valid address. Additional shipping charges may apply for reshipments.
Lost, Delayed, or Damaged Packages
• If tracking shows no movement for an extended period, or your package arrives damaged, contact customer support promptly. We will work with the carrier to investigate and assist with a suitable resolution according to carrier policies.
• If a package is marked “Delivered” but cannot be located, please check with household members, building management, and neighbors first, then contact us within 3 business days so we can help file a carrier trace.
What We Don’t Promise
• Delivery dates are estimates and not guarantees. We do not offer guaranteed delivery by a specific date for standard shipping.